FAQ

Frequently Asked Questions

Trading Platform

1. Do I have to install any software in order to trade?

You do not need to install any software in order to trade on our platform.

2. What assets are available to trade on the platform?

For a full list of our available assets please go to our Asset Index

3. Do you offer demo accounts?

We do not offer demo accounts however we recommend that you contact us and one of our knowledgeable account managers will be able to help you to set up an account and learn to trade.

4. What are Binary Options?

Binary Options are shorter term fixed rate returns on assets. These options have only two outcomes for each trade—the asset’s price either goes up or down. They are also referred to as Digital Options or Fixed Return Options. To make a trade you simply choose the asset you wish to trade, choose your expiry time, and decide whether the asset will be a Call (Up) or Put (Down) option.

Binary Options have become very popular as they are entirely web based and can be traded from anywhere at any time. You can also see exactly how much you stand to gain or lose before you place a trade.

5. How often is the popularity index updated?

Our popularity index is updated every 72 hours. We recommend that you use this index simply to see the trend of the asset and not to rely solely on this tool when trading.

Open An Account

1. How do I open an account?

You can open an account in just two easy steps. First, enter your details in the box at the top, right corner of the screen. Then, click on “Open an Account.” If you encounter any problems while opening an account, please contact our support team at support@titantrade.com.

2. What is the cost to open an account?

There is no cost to register for an account, and you do not need to enter your credit card or bank details. Once you register and deposit funds into your account you will be able to begin trading.

3. Do I have to pay taxes on my payouts?

All traders are responsible for all tax liabilities in their area of residence. We recommend that you look into the tax laws in your jurisdiction.

4. How secure is Titan Trade?

We use the internationally accepted security system SSL (Secure Socket Layer) that encrypts all credit card payments over the internet. SSL is the encryption system used by large corporations such as Bank of America, Apple, Amazon, and many others.

5. Do I have to send in any documentation to open an account?

You are not required to send in any documentation when you register for an account. When you deposit funds into your account we do ask that you send us the required documentation in order to validate your account for withdrawals. For more information on the documents that are required please look at the Withdrawal Process and Compliance Policy at the bottom of the homepage.

Deposit

1. What is the smallest account offered?

The smallest account that we offer is our Micro/Test Account for which the minimum deposit is $250.

2. Are there any fees to withdraw money from my account?

All credit card withdrawals are free, however there is a minimum withdrawal amount of 100 of your currency for all withdrawals. All wire withdrawals have a fee of 25 of whichever currency your account is in.

3. What currency can I trade with?

You can deposit funds into your account in USD, GBP or EUR. Once you deposit funds into your account, however, you are unable to change your currency.

4. How long does it take to withdraw funds from my account?

Once a withdrawal request has been submitted it takes up to three business days for us to process your withdrawal. After your withdrawal has been processed it takes between 5-10 business days for a credit card withdrawal to show on your card and up to five business days for a wire withdrawal to appear in your bank account.

5. How often can I withdraw my funds?

You can withdraw your funds as often as you like. For more information about withdrawals please visit our withdrawals section.

6. What methods can I use to deposit funds into my account?

We accept credit/debit cards and wire transfers. For more information regarding deposit methods please visit our Deposit Methods page.

7. Is there a minimum withdrawal amount?

The minimum withdrawal amount is 100 in your selected currency, unless less than this amount remains in your account. In this case, you may make a final withdrawal of the remainder of your funds.

8. How can I submit a withdrawal request?

You can submit a withdrawal request by sending an email to compliance@titantrade.com.

9. Do you offer a welcome bonus?

We offer a welcome bonus of up to 100% of your first investment. For more information regarding bonuses and promotions please contact us and speak to an account manager.

10. Why am I receiving a credit card error?

If you encounter a credit card error, please make sure that your credit card is open for online and international transactions. You can check this by calling the toll free number on the back of your credit card. If you encounter any other errors, feel free to contact technical support: support@titantrade.com

What is an IBAN and a Swift Code?

In order to complete a wire transfer, you will need an IBAN number or a Swift Code.

An IBAN is an International Bank Account Number that is used to identify bank accounts. Not all countries use IBAN’s. To find out if you have an IBAN please contact your bank.

A Swift Code is a unique identifier for each bank that is used to transfer funds between banks. If you do not know your Swift Code you can contact your bank and they will provide this information for you.

Trading

1. What is the minimum and maximum trade amount?

The minimum trade amount is 25 USD, GBP or EUR in all cases except 60 Seconds trades. On 60 Seconds trades, the minimum trade amount is 5 USD, GBR or EUR.

The maximum trade amount on the platform is 2500 USD, GBP or EUR. On 60 Seconds trades the maximum trade amount is 1000 USD, GBP or EUR.

2. What rates are displayed on your platform?

On our platform we display rates from a live Reuters feed that have been adapted using Titan Trade algorithms. The rates on our platform are the rates at which we are willing to sell the options.

3. What is the minimum age required to trade?

You must be 18 or older to trade online.

4. Can I close a trade before it has expired?

Once you have clicked “Apply” you have a three second window to cancel a trade. After this you will not be able to cancel the trade.

5. Can I make more then 1 trade at a time?

You can make as many simultaneous trades as you would like. There are no restrictions on the number of trades you can make at any given time.

6. What time can I trade?

You can trade on our platform 24/7, however, some of our options and assets are not available all the time. For example, 60 Seconds trades are available Monday through Friday, 24/5. For a list of trading hours for all of our assets please visit our Asset Index.

7. Can I open more then one account with Titan Trade?

Our policy is one account per trader. This helps us protect against fraudulent trading. All duplicate accounts will be charged a penalty fee and will be closed with no payout on any profits in the account.

Support

1. How can I contact you?

You can contact us via email, phone or by clicking on our LiveChat option which is displayed on our platform.

2. Do you offer an Affiliate Program?

We do offer a competitive affiliate program. For more information please click on the Affiliate Program link at the bottom of the homepage.

3. I forgot my password. How do I log in?

If you forgot your password you can click on “Forgot Password” and you will be sent a new password to your registered email Forgot Password.

4. What are your office hours?

Our office hours are Sunday through Friday, 9-6 UK time.

5. What do I do if I forgot my registered email?

If you have forgotten your registered email please contact us by phone and after we have verified your identity we will be able to provide you with your email address.